The service at the Amsterdam depot was excellent, especially from Bruno. The van was very clean, organized and we were given excellent guidance. When there was a problem with the toilet, Bruno fixed it quickly and in a good-humoured manner. The only negative thing I have to say is not about the Amsterdam depot, or even about the van's operation. It was a problem with the service provided by the virtual channel, specifically when we had to change the van model. We had rented an Atlas 4, as there were three of us (a couple and a teenager). I am 1.85m tall. The virtual attendant told me that the Nomad Ivy (the one I was sent) was the same size as the Nomad (which is not true). It ended up being traumatic, as we were unable to use the bathroom independently. I confess that, considering the van, I will think twice about renting a campervan from Indie Campers again. I hope they take action. Excellent performance by Indie Campers Amsterdam and especially Bruno. I hope to meet other Brunos in my relationship with Indie Campers.
O atendimento no depósito de Amsterdão foi excelente, especialmente do funcionário Bruno. A carrinha estava limpíssima, organizada e fomos totalmente bem orientados. Quando a sanita esteve com problemas, o Bruno corrigiu o defeito rapidamente e de forma bem humorada. A única consideração negativa que faço não é com o depósito de Amsterdão, ou mesmo sobre o funcionamento da carrinha. Trata-se de um problema de atendimento no canal virtual, especificamente quando tivemos que mudar o modelo da carrinha. Havíamos alugado uma Atlas 4, pois estamos em três pessoas (um casal e uma adolescente). Eu mesmo tenho 1,85m. O atendente virtual disse-me que a Nomad Ivy (a que me foi encaminhado) era do mesmo tamanho que a Nomad (o que, de facto, não é verdade). Acabou por ser traumático, pois não pudemos usar a casa de banho com autonomia. Confesso que, a considerar a carrinha, pensarei cinco vezes em alugar novamente uma autocaravana da Indie Campers. Espero providências. Excelente atuação da Indie Campers Amsterdão e, especialmente, do Bruno. Espero encontrar outros Brunos em minha relação com a Indie Campers.
The service at the Amsterdam depot was excellent, especially from Bruno. The van was very clean, organized and we were given excellent guidance. When there was a problem with the toilet, Bruno fixed it quickly and in a good-humoured manner. The only negative thing I have to say is not about the Amsterdam depot, or even about the van's operation. It was a problem with the service provided by the virtual channel, specifically when we had to change the van model. We had rented an Atlas 4, as there were three of us (a couple and a teenager). I am 1.85m tall. The virtual attendant told me that the Nomad Ivy (the one I was sent) was the same size as the Nomad (which is not true). It ended up being traumatic, as we were unable to use the bathroom independently. I confess that, considering the van, I will think twice about renting a campervan from Indie Campers again. I hope they take action. Excellent performance by Indie Campers Amsterdam and especially Bruno. I hope to meet other Brunos in my relationship with Indie Campers.